Frequently asked questions
Shipping
Do you ship overseas?
Do you ship overseas?
Yes, we ship for free in most parts of the world. If you find that your region can't deliver after placing your order, please contact us via email.
How long will it take to get my order?
How long will it take to get my order?
It depends on where you are. generally, the logistics duration is about 7-14 working days
Why can't l see the logistics information after placing an order?
Why can't l see the logistics information after placing an order?
We will process the order within 24 hours after receiving it, and then deliver the goods from the warehouse to the express center, it will take about 1-2 working days to have the logistics tracking information, You can check the delivery status of your package in “Track Your Order”.
Frequently asked questions
Product Features
What is the ECG function, and how does it work?
What is the ECG function, and how does it work?
The ECG (Electrocardiogram) function records the electrical activity of your heart from your wrist, allowing you to monitor heart patterns with precision.
How do I use the ECG function?
How do I use the ECG function?
Wear the watch on your left wrist with your arm resting flat on a table, then press your right-hand finger against the electrode pads. Ensure the strap isn’t too tight or loose. Activate ECG monitoring, keep your arm steady, and save your records for detailed review later.
How do I use the blood oxygen function?
How do I use the blood oxygen function?
Enter your personal details accurately in the App. Wear the watch about 1.5–2.5 cm below your wrist bone, with the strap fitted comfortably. Turn on blood oxygen monitoring, keep your arm steady, and after 10–15 seconds, your results will appear on the display.
Does it track blood oxygen levels while I sleep?
Does it track blood oxygen levels while I sleep?
Yes, the sensor tracks blood oxygen continuously, including during sleep. If you activate the hypoxia alert in settings, it will notify you if your oxygen level drops below a safe threshold.
Can the device track my sleep stages and quality?
Can the device track my sleep stages and quality?
Absolutely. It monitors different sleep stages and provides an analysis of your overall sleep quality.
Is step tracking automatic?
Is step tracking automatic?
Yes, your steps are recorded automatically. Once paired, your data will sync with the app.